FREE STANDARD SHIPPING FOR RETAIL ORDERS OVER $99

FAQ

Shipping Related

Currently we only ship to Australia. If you are from the USA please go to www.australiansoap.com for Wavertree and London products.

Yes, we do! Express shipping is $14.95 and can be selected at check out.

Refund & Exchange

We want you to love your purchase as much as we love making it. If you have picked the wrong scent candle or diffuser and haven’t used/opened them, please contact us immediately to see what we can do!

Unfortunately, we do not exchange soap bars. Please note returned items are at senders expense.

If an item is faulty or not as described, please contact us on enquiries@wavertreeandlondon.com.au

Refunds are only available via PayPal.

Product Related

We use natural soy wax and cotton wicks.

Yes! All our soap bases are RSPO (Roundtable of Sustainable Palm Oil) certified and we are members of the RSPO.

Membership Number: 4-1077-18-000-00

Our soap bars are made from a sustainable plant oil base. In our natural soap range, we have used a natural preservative and natural fragrances, these bars are 100% naturally derived. Sustainable Sodium Palmate, Sodium Palm Kernelate, Water (Aqua), Fragrance (Perfume), Glycerine, Butyrospermum Parkii (Shea Butter), Sodium Chloride, Sodium Gluconate, Titanium Dioxide.

Currently pick up is only available on wholesale orders. Please note we require 1 - 2 business days on all orders. 

Hours for pick up 9am - 4pm. We are closed between 12 - 12:30pm daily.

Bulk Purchase

Please fill out the Online Enquiry page and a representative will be in contact shortly.

All wholesale prices are GST exclusive. Once an order has been placed an invoice will be sent with freight (if applicable) and GST.